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Refund Policy

We strive to deliver high-quality 3D printed products that meet your expectations. If you encounter issues related to shipping damage or print quality, we offer refunds or replacements under the following conditions:

Eligibility for Refunds/Replacements:

  • Shipping-Related Damage: If your 3D printed item arrives damaged due to shipping (e.g., broken parts, significant deformation), you are eligible for a refund or replacement.

  • Print Quality Issues: This includes:

    • Layer adhesion problems (delamination).

    • Significant warping or dimensional inaccuracies.

    • Missing features or significant defects not present in the original model.

    • Excessive stringing or blobs that severely impact the product's intended use.

    • Print failures that result in unusable products.

    • Significant surface finish issues.

Conditions for Refund/Replacement:

  • Image Proof Required: You must provide clear, high-resolution images demonstrating the following:

    • The damaged packaging (if applicable).

    • The damaged or defective 3D printed item, with close-ups highlighting the specific issue.

    • If possible, a comparison of the defective print to the original 3D model (screenshots or renderings).

    • Provide pictures of the entire printed object, and close up pictures of the issues.

  • Notification Timeframe: You must notify us of the damage or print quality issue within 15 days of receiving your order.

  • Original Order Information: Please provide your order number and any relevant order details.

  • Review and Approval: All refund/replacement requests are subject to review and approval by our technical team. We reserve the right to determine if the damage or print quality issue warrants a refund or replacement.

  • Material Properties: Please be aware that 3D printed parts, especially those made from FDM processes, may have visible layer lines and slight imperfections. These are inherent characteristics of the technology and do not necessarily constitute defects.

Refund/Replacement Process:

  1. Contact Customer Service: Contact our customer service team via qeelevators@gmail.com or text (470) 851-6314.

  2. with your order number and a detailed description of the issue.

  3. Provide Image Proof: Attach clear, high-resolution images as described above.

  4. Technical Review: Our technical team will review your request and images.

  5. Refund/Replacement: If your request is approved, we will process a refund to your original payment method or arrange for a replacement to be shipped.

Exclusions:

  • Refunds or replacements will not be granted for minor aesthetic imperfections inherent to the 3D printing process.

  • Refunds or replacements will not be granted for damage caused by improper handling, assembly, or post-processing by the customer.

  • Refunds will not be granted for issues caused by post processing done by the buyer.

Note: This refund policy is subject to change without notice.

We value your satisfaction and are committed to resolving any issues promptly and fairly.

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